Common questions

Quick answers to the most common questions

16 articles in this collection
Written by Celso Pinto and Olivia W-M

Reason code 7A5K-C1053D

Clients not being able to access the portal to upload documents

Written by Celso Pinto
Updated over a week ago

About Pixie

How long does it take to set up?

Written by Celso Pinto
Updated over a week ago

Which email providers does Pixie support?

Written by Celso Pinto
Updated over a week ago

What is Pixie?

Written by Celso Pinto
Updated over a week ago

How is Pixie different from other accounting CRMs?

Written by Celso Pinto
Updated over a week ago

Pricing and payments

How much will Pixie cost me?

Written by Celso Pinto
Updated over a week ago

How often are pricing tiers reviewed?

Written by Olivia W-M
Updated over a week ago

How do I apply a discount code toward my subscription?

Learn how to apply a discount code when activating your subscription

Written by Olivia W-M
Updated over a week ago

Will I pay extra for more people?

Written by Celso Pinto
Updated over a week ago

Can I have as many clients as I like?

Written by Celso Pinto
Updated over a week ago

Can I cancel at any time?

Written by Celso Pinto
Updated over a week ago

How is the payment processed?

Written by Celso Pinto
Updated over a week ago

Help and support

What kind of support is offered?

Need help? Here's how!

Written by Celso Pinto
Updated over a week ago

Pixie Training?

How to access the Pixie Academy

Written by Olivia W-M
Updated over a week ago

Feature requests and feedback

Written by Olivia W-M
Updated over a week ago

Do you have a Service Level Agreement (SLA)?

Written by Celso Pinto
Updated over a week ago