We strongly believe that keeping customer data safe is a big responsibility and protecting it needs to be our top priority. Thank you for your interest in our vulnerability disclosure programme and any input you may share about our security.

If you have discovered a security flaw that impacts our product, please let us know.

Reporting security problems

Please send urgent or sensitive reports to security@usepixie.com using our public key to keep the messages safe. Please include a secure way for us to respond. We will get back to you as soon as we can.

Tracking and disclosing security issues

Once you submit your report, this is how we will take action:

  • We will respond to acknowledge your report and provide a way to track progress of the issue you raised with us

  • We will investigate the issue to determine its impact on Pixie. We will work with you to fully understand the issue and will keep this a private affair until our investigation is concluded.

  • Once the security flaw has been resolved, we will post a security update and give you public credit for the discovery.

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